"VersaSRS HelpDesk – an advanced, powerful and feature rich 100% web based help desk system."
VersaSRS HelpDesk is an advanced, powerful and feature rich 100% web based customer support and help desk application. VersaSRS HelpDesk combines the intuitive "look and feel" of a desktop application with a simple and easy-to-use interface which will improve the performance and productivity of your organization. By the use of a centralized and easily accessible system, response times are improved which, in turn, prevents lost calls, lost leads or lost information from occurring – no more disparate client data throughout the organization.
Using Internet technologies and the .Net framework provides unlimited adaptability to your business now and in the future.
Use it "as is" with our standard best practices, or easily modify the interface, business rules, and database to meet your specific business requirements.
VersaSRS HelpDesk features:
- Thin Client Technology (100% Web-based).
- Searchable Knowledge Database.
- Full Management Assign Capabilities.
- File Attachments.
- Report Writing.
- Fast Call Logging.
- Easy Call Re-Assignment to an Individual or SkillGroup.
- New Call and Due Date Alerts.
- Call Escalations.
- Parent / Child Calls.
- Work Requests (Actions).
- Action Escalations.
- Billing Module.
- Asset Management.
- Contacts Manager.
- Queue, Skill Group, User Call Watcher Notifications.
- Customizable Prioritization of Calls.
- Comprehensive Audit Trail and History.
- Call Templates.
- Call Scheduler.
- Event Manager.
- Customizable System Labeling.
Home Page - Screenshot
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Publisher: |
DEK Software International |
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Date added: |
Oct 25, 2004 |
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File size: |
8801 Kb (8.59 Mb)
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| License: | Shareware, $495.00 |
| OS: |
WinXP,Windows2000 |
| Keywords: |
help desk, help desk software, support center, call tracking, problem tracking, IT support, call center, call logging, crm, issue tracking, online help desk, web based help desk, customer relationship management, technical support, tech support |
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